Refund Policy

1. No online checkout on this website

The website order form sends an order or invoice request to NodetLab. No payment is taken on this website. Price, VAT, shipping, availability, lead time, payment method, and delivery terms are confirmed separately before a sale is completed.

2. Consumers and business customers

If you buy as a consumer, mandatory consumer rights apply. If you buy for a company, institution, or professional activity, business-to-business terms may apply and returns may be limited to the written agreement, invoice terms, or mandatory law.

This policy does not reduce any non-excludable legal rights, including consumer rights for non-conforming goods.

3. Consumer right of withdrawal

For distance sales to consumers, you generally have 14 days to withdraw from the contract without giving a reason. For goods, the period normally starts when you or a person indicated by you receives the goods. For multiple goods delivered separately, the period may start when the last item is received.

To exercise the right of withdrawal, email contact@nodetlab.com with your name, order or invoice reference if available, product, delivery address, and a clear statement that you withdraw from the contract.

Sending the withdrawal statement before the deadline is enough to meet the deadline.

4. Returning goods after withdrawal

After withdrawal, return the goods without undue delay and no later than 14 days from the day you informed NodetLab about the withdrawal, unless NodetLab gives different written instructions.

You are responsible for direct return shipping costs unless NodetLab agrees to cover them or mandatory law says otherwise. You should package the product securely and use a tracked service when possible.

You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

5. Refund timing and method

For valid consumer withdrawal, NodetLab refunds eligible payments received from you, including the least expensive standard delivery option offered for the original delivery where required by law.

Refunds are made without undue delay and generally no later than 14 days after NodetLab receives your withdrawal statement. NodetLab may withhold the refund until the goods are returned or you provide proof of return shipment, where allowed by law.

Refunds are normally made using the original payment method unless another method is agreed and does not create extra cost for you.

6. Exceptions and special cases

Withdrawal rights may not apply, or may be lost, in situations allowed by law. Examples may include goods made to order or clearly personalised, sealed computer software that has been unsealed, online digital content started after express consent and acknowledgement of loss of withdrawal right, or fully performed services started with the required consent and acknowledgement.

Custom engineering services, custom plugins, customised hardware, non-standard cable assemblies, special procurement, calibration work, and made-to-order deliverables should have return, cancellation, and acceptance terms agreed before work starts.

7. Defective or non-conforming products

If a product appears defective, damaged in transit, or not in conformity with the contract, contact NodetLab at contact@nodetlab.com with the order or invoice reference, product serial number if available, description of the issue, photos where useful, and any relevant logs or setup details.

For consumers, statutory rights for non-conforming goods apply and cannot be changed to the consumer disadvantage. Remedies may include repair, replacement, price reduction, or withdrawal from the contract where applicable.

The cost of returning defective goods is handled according to applicable law. For business customers, warranty and return handling may be defined by the written agreement or invoice terms.

8. Software downloads

The CANary desktop installer and documents may be available for download without payment through the website. Download availability does not by itself create a paid software sale.

If paid software, paid digital content, licences, or subscriptions are offered later, the applicable withdrawal, cancellation, support, and refund terms should be shown before purchase.

9. How to contact us about refunds or complaints

Email contact@nodetlab.com. Include your name, company if applicable, order or invoice reference, product, delivery address, issue description, and the outcome you request.

NodetLab will review the request and reply with next steps, such as return address, troubleshooting, inspection, repair, replacement, refund, or additional information needed.